Case studies

How the work runs for a brand at your stage, and the record our team built before Valence.

Three stages, one playbook.

Scenarios Food, beverage, beauty or household, the work is the same. This is how we run it for a brand at each stage. Further down, the brands named in each industry are accounts our team ran before Valence. The scenario cards and their numbers show what the work is built to deliver, not results from a named client.

Emerging brands · $500K to $5M

The founder is the switchboard.

Where it breaks

One person knows how the whole supply chain fits together, and it's the founder. Every load is a thread with the co-packer, another with the carrier and another with the warehouse, and the question asked most is where the truck is. Twenty emails for one load is common.

What your team handles

We chase the co-packer, keep your counts honest across every warehouse, and book the freight. You forward the PO, we set the appointment and send the BOL and POD the day it delivers. Every load is one line in your portal, and a person answers when you call.

The hire you skipYour first ops hire.

  • Under 8 emails a load, down from 20 or more Target
  • Your week back to sell, not to dispatch Target
Growing brands · $5M to $25M

The DC that runs dry during the review.

Where it breaks

A co-packer, two or three warehouses and a distributor all report different counts, and nobody checks them against what actually shipped. The co-packer pushes a run three days and you hear from the buyer that a DC is short.

What your team handles

We match co-packer, 3PL and distributor counts against what moved and flag the gap the day it opens. The fix comes with its price, like two pallets LTL from the warehouse that's long to the DC that's short. You approve it in the portal and we book it.

The hire you skipAn ops coordinator and a planner.

  • Shorts caught before the review, not after it Target
  • Every transfer priced before you approve it Target
Established brands · $25M to $100M

The paperwork is where the money leaks.

Where it breaks

Finding trucks isn't the problem at this size. PODs sit in carriers' inboxes, invoices go out weeks after delivery, detention and lumper fees get paid without anyone approving them, and retail deductions land with nothing to fight them.

What your team handles

We check every 3PL and carrier invoice against your rate card and the rate confirmation, and anything over needs your OK before it's paid. PODs are requested the morning after delivery and filed against the PO, and at month-end we tie book inventory to physical counts for your accountant.

The hire you skipThe follow-up work between your planners, buyers and finance.

  • PODs on file within 48 hours of delivery Target
  • No accessorial paid without your approval Target
  • Invoiced within a week, not a month Target

By industry

Beauty and personal care

Components that arrive by container, formulas that don't like heat, and retail and direct-to-consumer orders sharing one warehouse.

Beauty accounts

  • L'OréalBeauty
  • GlossierBeauty

How we run it Skincare · Imported components · LA and Long Beach to a contract filler

Holiday components stuck at the port.

Before

Glass and pump components land by container, sit at the terminal, and reach the filler days later than planned. Demurrage builds, and one late shipment pushes a holiday gift set fill back.

What we change

We run the drayage on every container for the holiday build. We track each one from vessel arrival, book terminal appointments ahead, and time delivery to the filler's line schedule. When the line is full, we pull to a nearby yard and deliver the morning the line calls for it.

  • Port to filler in fewer days Target
  • No demurrage on the holiday build Target

What it leads toInbound scheduling for a second filler.

How we run it Clean beauty · Heat-sensitive formulas · Warehouse to retail DCs

A summer of shipping heat-sensitive formulas.

Before

Oils and emulsions separate in a hot trailer, and the worst of it happens on a dock waiting for an appointment. Claims pile up and retail DCs reject loads at receiving.

What we change

We run the outbound refrigerated freight through the hot months with a continuous temperature log on every truck. Pickups move to early morning, appointments are booked so loads don't sit on a dock, and any carrier whose unit drifts gets replaced.

  • No heat claims Target
  • No loads rejected at a retail DC Target

What it leads toYear-round temperature-controlled outbound, then inbound for raw oils.

How we run it Cosmetics · Retail and DTC from one warehouse

Deductions nobody can dispute.

Before

Retailers deduct for missing proof of delivery and shortages nobody can prove. Retail trucks and DTC parcel pickups fight for the same docks every afternoon.

What we change

We take over the retail truckload and LTL shipments. Signed delivery receipts come back from drivers and go straight into your AR team's dispute folder, and retail pickups move to a morning window so DTC keeps the afternoon docks.

  • Signed receipts on file for every retail delivery Target
  • Retail pickups on time Target

What it leads toCarrier scorecards, then freight for a second warehouse.

By industry

Space and aerospace

Hot parts, sensitive hardware, oversize loads and test dates that won't move.

Aerospace and automotive accounts

  • BoeingAerospace
  • RivianAutomotiveSupplier parts from Ontario and Quebec into Normal, Illinois2024Read the case
  • TeslaAutomotive
  • VolvoAutomotive
  • HondaAutomotive

How we run it Launch propulsion · Test campaign · Factory to test stand

Test days lost to late hardware.

Before

Engine assemblies, tank sections and ground support equipment have to reach the stand on the engineering shift's calendar. A late or off-window delivery costs a test day: crew, propellant and range time.

What we change

We take the oversize moves from the factory to the stand, book arrivals against the shift calendar, run permits and escorts ahead, and stage early-shift loads at the site gate the evening before.

  • No test days lost to freight Target
  • Every arrival inside its shift window Target

What it leads toSupplier pickups for raw tank material coming into the factory.

How we run it Satellite and payload hardware · Factory, test lab, integration site

Hardware that can't take a hard bump.

Before

A single shock event on the road can send a satellite back through weeks of re-inspection before it ships again.

What we change

Each move rides in its own climate-controlled, air-ride trailer with a shock logger, team drivers so it never sits unattended, seals logged at every handoff, and live GPS shared with your program office.

  • No shock, tilt or temperature alerts Target
  • Every arrival inside its integration window Target

What it leads toGround support equipment moves and supplier pickups.

How we run it Forgings and castings · Overseas foundries · Port to plant

Forgings waiting on permits at the port.

Before

Your forwarder runs the ocean leg. From the port, the heaviest forgings need overweight permits that take days after the ship docks, so the plants carry extra safety stock.

What we change

We take everything from the port: permits filed before the vessel arrives, routes surveyed ahead, and RGN and step deck trucks booked to the discharge date.

  • Permits in hand before the ship docks Target
  • Port to plant on a date you can plan around Target

What it leads toOutbound of machined parts to your assembly customer.

How we run it Launch provider · New pad · Several fabricators

Crews and cranes waiting on hardware.

Before

Steel, tanks and tower sections come from several fabricators into a launch complex with strict access and nowhere to stage. When hardware arrives out of order, crews and cranes stand by.

What we change

Loads stage at a yard near the complex and release in build order each morning after a call with the site lead. Every driver and truck is on the site's access list before dispatch, and permits and escorts are run for every superload.

  • Every load in build order Target
  • No standby days, no trucks turned away at the gate Target

What it leads toTank deliveries and the steel package for the next pad.

How we run it Machined sub-assemblies · Multi-state shop network · Flight programs

Machine shops that ship whenever parts are done.

Before

Shops ship when parts are finished, often as partials, on whatever carrier is around. The assembly plant can't tell when sub-assemblies will land, so planners pad every date.

What we change

We run a fixed pickup loop across the shops, get ready dates ahead of each loop, and share one arrival schedule with the plant's material planners.

  • A tighter arrival spread Target
  • Fewer partials and fewer trucks into the plant Target

What it leads toRaw material deliveries into the shops themselves.

By industry

Data centers and construction

Long-lead equipment, tight sites and crane windows measured in hours.

Building supply accounts

  • The Home DepotBuilding supply
  • Lowe'sBuilding supply

How we run it Electrical contractor · Data center build · Switchgear and transformers

Switchgear that misses the crane window.

Before

The crane and rigging crew are booked for a few hours. A miss means paying for the crane again and rebooking days out.

What we change

Each load stages at a yard near the site the night before. Drivers check in at set points and roll on the rigging lead's call, with permits and escorts timed to the window.

  • Every lift inside its window Target
  • No on-site staging or rehandling Target

What it leads toGenerator and UPS deliveries for the next phase.

How we run it Data center program · Pre-integrated racks · Integration center to campus

Racks arriving in the wrong order.

Before

Racks ship in whatever order they come off the integration line. Crews unpack, stage and move them twice, and lose hours waiting on the right one.

What we change

Dedicated air-ride trucks, each loaded in the order its hall installs, with a rack manifest matched to the install map and dock appointments set to the crew's pace each day.

  • Every rack delivered in install order Target
  • No crew hours lost waiting on a truck Target

What it leads toNetwork gear and spares deliveries for the same campus.

How we run it Mechanical contractor · Urban build · No laydown space

Chillers arriving to a site that isn't ready.

Before

Big units show up before the site can take them, and the storage and redelivery fees start. Weather moves the schedule every week.

What we change

A weekly look-ahead with the general contractor. Ship dates move with site progress and weather instead of the PO date, units wait at the manufacturer when the site slips, and each delivery is timed to the street closure permit.

  • No detention, storage or redelivery fees Target
  • Every delivery inside its street closure window Target

What it leads toAir handlers and cooling towers on the same project.

How we run it General contractor · Steel erection phase · Tight footprint

Steel on call from a drop yard.

Before

The erection crew works piece by piece and the site can't hold more than a day of material. Late steel means crane hours lost.

What we change

A drop-trailer yard a few miles from site. Fabricators load to the erection sequence, the site calls for the next trailer by piece mark, and power-only trucks run it in.

  • No crane hours lost to late steel Target
  • Every load called in by piece mark Target

What it leads toPrecast and rebar deliveries for the next phase.

How we run it Fiber contractor · Utility commission deadline · Hot shot

A crew runs out of conduit mid-job.

Before

A drilling crew hits an unmapped obstruction and burns through its regional stock. The commission milestone doesn't move, and daily damages start if it's missed.

What we change

Because we already move your everyday cable and conduit, we know which supplier warehouses hold what. We find the reels, book a hot shot within the hour, and land it at the job the same day.

  • Material on site the same day Target
  • The commission milestone met Target

What it leads toWeekly stock checks with your main suppliers, and a small safety stock near the job.

Team experience before Valence

Accounts our team ran before Valence. Each one follows the same arc: what it was like before, what we saw, what we changed, and what came of it. Every number is from the record.

Tell us what's eating your week.

Fifteen minutes, no deck. We'll say what we'd take first.

[email protected](628) 212-9947

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