1. Messages we send
By providing your mobile number and agreeing to receive texts, you consent to receive SMS messages from Valence Supply Chain. We text truck drivers, carriers, and customers only about shipments they are part of, such as pickup and delivery details, appointment changes, check calls, tracking updates, and requests for shipping documents. We do not send marketing texts.
2. How you opt in
We ask for your permission by phone, email, or in writing before we text you. Our first text confirms your opt-in.
3. Message frequency
Message frequency varies based on your shipments.
4. Message and data rates
Message and data rates may apply. Check with your mobile carrier for details about your plan.
5. Opting out
Reply STOP to any message to stop receiving texts. We will send one confirmation and then stop texting you. To start again, reply START.
6. Help
Reply HELP to any message, email [email protected], or call (628) 212-9947.
7. Carrier liability
Mobile carriers are not liable for delayed or undelivered messages.
8. Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Read our full Privacy Policy.