1. Who we are
Valence Supply Chain LLC ("Valence," "we," "us") is a supply chain and freight logistics company based in California. This policy explains what information we collect, how we use it, and who we share it with, including our affiliate Substrate.
It covers our website at valencesupplychain.com, our customer portal, and our phone, email, and text communications with shippers, carriers, and truck drivers.
Substrate is a supply chain software company under common ownership with Valence. Substrate builds the software and data systems that power Valence's services, and it also provides supplier, inventory, and logistics services to customers.
2. Information we collect
We collect business and contact information needed to move freight and support our customers. We get it from you directly, from the carriers and shippers on a load, and from the tracking and service providers we work with.
- Shippers and customers
- Contact names, emails, phone numbers, company and billing details, shipment details like origins, destinations, commodities, and PO numbers. We also collect shipping documents like purchase orders, bills of lading, and invoices, emails and messages about your shipments, and any inventory or supplier information you share with us.
- Suppliers and logistics partners
- Contact and business details for the suppliers, vendors, warehouses, and customs brokers we work with for you, plus customs and cross-border shipping documents.
- Customer portal users
- Name, work email, role, and login details.
- Carriers
- Company name, MC and DOT numbers, insurance certificates, tax forms, payment details, and dispatcher contact information.
- Truck drivers
- Name, mobile number, truck and trailer numbers, and location during an active load when you accept a tracking link or share it on a check call. Carrier dispatchers usually give us a driver's number when they book a load with us.
- Text messaging records
- The date, time, and method of your consent to receive texts, and any opt-out requests.
- Phone calls
- We may record or transcribe calls for quality, training, and recordkeeping. When a call is recorded, we tell you at the start of the call.
- Website visitors
- Information you submit through our forms, plus basic technical data like IP address, browser type, and pages visited, collected through cookies and analytics tools.
3. How we use information
We use information to run shipments and the services around them. We do not sell personal information.
- Arrange, dispatch, track, and deliver shipments
- Send load updates, appointment changes, and tracking links by phone, email, or text
- Vet carriers, verify insurance and operating authority, and prevent fraud
- Invoice customers and pay carriers
- Provide reporting, inventory reconciliation, and supplier management services
- Operate, support, and improve our services and the Substrate platform
- Meet legal, tax, insurance, and transportation recordkeeping requirements
- Answer questions and support requests
5. Text messaging (SMS) terms
By providing your mobile number and agreeing to receive texts, you consent to receive SMS messages from Valence Supply Chain. We text truck drivers, carriers, and customers only about shipments they are part of. That includes pickup and delivery details, appointment changes, check calls, and tracking links. We do not send marketing texts.
- Opting in
- We ask for your permission by phone, email, or in writing before we text you, and our first text confirms your opt-in.
- Message frequency
- Message frequency varies based on your shipments.
- Costs
- Message and data rates may apply.
- Opting out
- Reply STOP at any time. We will send one confirmation and then stop texting you.
- Help
- Reply HELP, or contact us at [email protected] or (628) 212-9947.
- Delivery
- Mobile carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the sharing described in this policy excludes text messaging originator opt-in data and consent, and this information will not be shared with any third parties.
Our affiliate Substrate may access mobile numbers and opt-in records only to send and log shipment messages on behalf of Valence, never for marketing.
The full terms for our text messages are on our SMS Terms page.
6. Artificial intelligence
We use AI tools to help run and improve our services, such as reading shipment documents, tracking loads, and flagging problems early. Some of these tools come from third-party AI providers, which may process information only to provide services to us.
We do not allow third-party AI providers to use your information to train their general-purpose AI models. A person on our team reviews any AI-assisted decision that significantly affects you, and you can always reach a person when you call us.
7. Data retention and security
We keep information as long as we need it to provide our services, meet legal, tax, insurance, and transportation recordkeeping requirements, and resolve disputes. We keep records of text messaging consent and opt-outs for as long as needed to show we honored them. Deleted information may remain in backups for a limited time before it is overwritten.
We use reasonable administrative, technical, and physical safeguards, such as access controls and encrypted connections. No system is perfectly secure, so we cannot guarantee absolute security. If a security breach affects your information, we will notify you as required by law.
8. Your choices and California privacy rights
You can ask us what information we hold about you, or ask us to correct or delete it, by emailing [email protected]. We may need to verify your identity first. We will respond within 30 days, though we may keep records the law requires us to keep. If you use our customer portal through your employer, we may send your request to your employer to handle.
- Texts
- Reply STOP to any message to opt out.
- Emails
- Use the unsubscribe link or reply asking us to stop.
- Cookies
- Our website uses Google Analytics to understand how visitors use it. Google Analytics sets cookies and sends usage data, such as pages visited and general location, to Google; we have turned off its advertising features. We also use Microsoft Clarity to see how visitors use our pages through behavioral metrics, heatmaps and session replay. Clarity sets cookies and sends this usage data to Microsoft, which handles it under the Microsoft Privacy Statement at privacy.microsoft.com/privacystatement. You can opt out with Google's browser add-on at tools.google.com/dlpage/gaoptout. You can block or delete cookies in your browser settings. Our website does not currently respond to Do Not Track signals.
- California residents
- We do not sell personal information or share it for cross-context behavioral advertising. We do not disclose personal information to third parties for their own direct marketing.
- Children
- Our services are for businesses and are not directed to children under 16. We do not knowingly collect information from children.
9. Changes and contact
We may update this policy from time to time. When we do, we will change the effective date at the top, and for material changes we will notify you by email or a notice on our website.
Questions about this policy or your information can go to:
Valence Supply Chain LLC[email protected]
(628) 212-9947